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Resources
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Contact Us

Let's Talk,
We're Here!

We're Here When You Need Us

Have a question or need a hand with your account? Reach us by phone, visit a branch, or schedule an appointment with someone who can help.

Choose How to Connect

  • Phone

    Phone: 719.593.8600
    Phone: 800.223.1983

  • Fax

    Fax: 719.535.8768

  • In Person

    If you prefer to talk to someone in person, stop by any of our branch locations and we'll be ready to answer your questions!

Regular Business Hours

All times are listed in Mountain Time (MT).

  • Monday, Tuesday, Thursday, Friday -

    9:00 am - 5:00 pm

  • Wednesday -

    10:00 am -  5:00 pm

  • Saturday -

    9:00 am - noon

  • Sunday -

    Closed

Schedule An Appointment

Need to talk through something? Schedule time with a Financial Coach, Mortgage Loan Officer, Financial Advisor, or another member of our team.

Schedule an Appointment
Holiday Closures

AACU branches and our contact center will be closed on the following holidays in 2026.

  • Thursday, January 1 -

    New Year's Day

  • Saturday, July 4 -

    Independence Day

  • Monday, January 19 -

    Martin Luther King Jr. Day

  • Monday, September 7 -

    Labor Day

  • Monday, February 16 -

    Presidents' Day

  • Monday, October 12 -

    Columbus Day

  • Monday, May 25 -

    Memorial Day

  • Wednesday, November 11 -

    Veterans Day

  • Friday, June 19 -

    Juneteenth National Independence Day

  • Thursday, November 26 -

    Thanksgiving Day

  • Thursday, December 24 -

    Christmas Eve

    closing at noon
  • Thursday, December 31 -

    New Years Eve

    closing at 3:00 pm
  • Friday, December 25 -

    Christmas Day

Important Service Numbers & Resources
Debit Card Service Numbers

Please call 866.820.9793 as soon as possible to report a lost or stolen debit card, to dispute a charge, or to report fraud.

Credit Card Service Numbers & Resources1
  • Lost or Stolen Credit Card

    Call our 24-hour Cardmember Service team:

    Platinum AACU Credit Cards: 866.620.6733 

    Signature AACU Credit Cards: 866.620.6732

    Lost or stolen credit cards must be reported by phone.

  • Activate Your Credit Card

    Call: 800.631.3197

  • Change Your Credit Card PIN

    Call: 888.886.0083

  • Credit Card Loyalty Rewards

    Call: 800.637.7728

Credit Card Payments

Pay Online
Make your AACU credit card payment through online or mobile banking.

Login
Mail a Credit Card Payment

Visa Cardmember Services
P.O. Box 660493
Dallas, TX 75266-0493

Send an Overnight Credit Card Payment

Payment Processing Dept.
Lockbox Number 740002 
1669 Phoenix Pkwy STE 210
College Park, GA 30349

Email Us

This form is for general inquiries only.
Please do not include information such as account numbers, PIN numbers, Social Security Numbers, or other sensitive information.

You will receive a response within 2 business days.
For immediate assistance, use our chatbot anytime, or call 719.593.8600 or 800.223.1983. 

Your Story Matters

Sometimes a little help makes a big difference. If someone at AACU made your day easier or helped you through an important moment, we'd love to hear about it.

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Have a Concern? Let's Talk.

If something isn't right, we want to know. Your concerns deserve to be heard and taken seriously. We're committed to reviewing complaints promptly and working toward a resolution. Learn how to submit a complaint using the link below.

Submit a Consumer Complaint
Disclosures

1 This card is issued by Air Academy Credit Union pursuant to a license from Visa USA Inc.

Visa® is a trademark owned by Visa International Service Association and used under license.

All cards issued by Air Academy Credit Union pursuant to a license from Visa USA Inc.

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