- Act Fast If Targeted
Know what steps to take
- Protect Your Information
Keep sensitive details private
- Spot the Warning Signs
Recognize suspicious activity
- Get Help When Needed
Contact AACU directly
Fraud and Scams
Scammers use emails, text messages, phone calls, and other tactics to trick people into sharing personal information or sending money. Knowing what to look for can help you recognize suspicious activity and protect your accounts.
Learn how to spot common scams, safeguard your information, and take action if something doesn't seem right.
AACU will never contact you to request sensitive account information, including:
- Your account number
- Your online banking Login ID
- You online banking password
- Your Personal Identification Number (PIN)
- Your CVV number
- Your Social Security number
We will never send you a link by text or email asking you to enter your account number, online banking password, secure access code, or PIN.
AACU will never ask you to withdraw cash or move money to another account to keep it safe.
Stay Alert
Scammers may pretend to be AACU or another trusted organization to convince you to share information or move money.
They can reach you through phone calls, text messages, or emails that appear legitimate.
Watch for unexpected requests, urgent instructions, or messages asking you to verify sensitive information.
If something seems suspicious, don't click the link or share your information. Contact AACU using a phone number you know is legitimate.
Stay Informed About Current Scams
The Better Business Bureau's Scam Tracker helps you learn about reported scams and recognize common warning signs.
The Better Business Bureau and Air Academy Credit Union are not affiliated.
Fraud & Security Center - AACU Fraud & Security FAQs
AACU will never contact you to ask for your account number, online banking ID, password, PIN, secure access code, CVV, or social security number, by phone, text, or email. Review Report Fraud if you've already shared this information.
Call AACU immediately using the official phone number listed here to report suspicious activity right away, rather than directly responding to a suspicious call, text, or email yourself. Review Report Fraud for direct contact numbers.
Scammers often pose as your financial institution through email, text, or phone calls, using pressure tactics to request sensitive information. Legitimate companies won't demand this urgently. Review Common Scams for specific examples to watch for.
AACU points members toward the Better Business Bureau's own Scam Tracker and other helpful resources to stay well informed on evolving scam tactics and protect all personal information. Review Best Practices for practical safety tips.
AACU partners closely with its debit card processor to monitor for unusual activity around the clock, reaching out by text or call when something looks off. Review Best Practices for more on this alert system.