Loan Payment Assistance
If your payment feels harder to manage right now, you have options. We offer flexible solutions designed to help you stay on track without added stress or judgment.
Life doesn't always line up perfectly with your payment schedule. Sometimes it's a matter of timing. Sometimes it's something more significant.
Below, you'll find the available options to help you manage your loan payment. Each one is designed to provide flexibility while keeping your long-term financial health in mind.
Change Your Due Date
If your payday no longer aligns with your current due date, you can request a one-time due date change of up to 15 days over the life of your loan.
Designed for scheduling adjustments rather than hardship, this option can make staying on track easier when your income shifts.
To request a change, call 719.593.8600 or 800.223.1983.
Skip-A-Pay
When life gets busy or expenses stack up a Skip-A-Pay1 gives you room to breathe. You can skip one loan payment up to four times over the life of the loan, even if your payment is up to 30 days past due.
The skipped payment is added to the end of your loan, so your monthly payment amount stays the same. It's a simple way to create flexibility without long-term changes to your plan.
To request a Skip-A-Pay, call 719.593.8600 or 800.223.1983.
Hardship Modification
If you're dealing with a significate life change, such as a job loss, medical expense, or divorce, a Hardship Modification provides a one-time, 60 day payment relief option over the life of the loan.
Deferred payments are added to the end of your loan, giving you time to regain stability. A fee, application, and credit review are required to ensure this option supports your long-term financial health.
Have a question about Hardship Modification or need help exploring your options? Fill out the form below and a member of our team will follow up to help.
Payment Assistance - AACU Payment Assistance FAQs
AACU offers a one-time Due Date Change of up to 15 days, a Skip-A-Pay option available up to four times over the life of a loan, and a Hardship Modification for significant life changes. Check your eligibility before requesting any assistance option.
Call AACU directly to request a Due Date Change or Skip-A-Pay, or email the credit union to start a Hardship Modification request, which requires an application and credit review. Review Make A Payment for standard payment options too.
A Due Date Change or Skip-A-Pay typically doesn't report as a missed payment since the arrangement is made proactively with AACU. A Hardship Modification involves a credit review as part of its application process. Check your eligibility before applying for assistance.
A Hardship Modification provides a one-time, 60-day payment relief option over the life of the loan, with deferred payments added to the end of the loan term. A fee and application are required. Review Make A Payment for standard payment options too.
Most consumer loan holders qualify for Skip-A-Pay, though it doesn't apply to real estate loans, Smart Solution Loans, overdraft repayment loans, lines of credit, or credit cards. A $35 one-time fee applies. Check your eligibility before requesting a skipped payment.
1 Skip-A-Payment does not apply to real estate loans, Smart Solution Loans, overdraft repayment loan, lines of credit or credit cards. Your skipped payment will be added to the end of your loan term, and normal interest charges will continue to accrue. Must meet program requirements. Incurs one time fee of $35.00. Fee must be paid by member at time of application (cannot be added to loan balance). Interest continues to accrue on outstanding loan balance, and may extend maturity date of loan. Other restrictions apply.