Support After A Member's Passing
The Administration Support Team at AACU helps settle a deceased member's accounts with clear steps, whether you're local or out of state.
Whether you’re local or out of state, our Administration Support Team will walk you through what to do, what documents we’ll need, and how we handle everything from there. No confusing jargon. No legal maze. Just clear steps and people who answer the phone.
When you’re ready, we’ll walk you through the process step-by-step. You don’t have to know all the answers — just bring what you have, and we’ll help with the rest.
- Call us, email, or stop by — whatever works best for you.
- Bring in the needed documents (we’ll help you figure out what those are).
- We’ll review everything to confirm account ownership.
- If everything checks out, we’ll handle the next steps — either closing the account or disbursing funds according to the law and our policy.
Once ALL required documents have been presented, a specialist will determine the distribution of funds to assist with settlement of accounts. You can email your documents for review using the link below.
- Certified Copy of Member’s Death Certificate
Once the Death Certificate is received, further review of accounts may require additional documentation such as:
- Completed W9 Form
- Photocopy of ID
- Letters Testamentary/Administration OR Small Estate Affidavit (if necessary)
- Mailing Address
Air Academy Credit Union
ATTN: Admin Support Department
P.O. Box 62910
Colorado Springs, CO 80962-2910 - Hours Of Operations
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 10:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
What Happens Next
Here's how we'll guide you through the next steps.
- One of our team members will reach out if we need anything else from you.
- We’ll take a look at the accounts based on membership and what kind of accounts they are.
- If any money is to be paid out, we’ll give you clear next steps — including what’s needed and when to expect it.
- Depending on how complex the estate is, we might recommend talking with a legal representative (especially for probate questions).
A Quick Breakdown of the Legal Stuff
- POA (Power of Attorney): Ends when someone passes away.
- Executor/Executrix: The person named in a will to handle the estate.
- Beneficiary: The person (or people) who will receive any remaining money in the account.
- Letters Testamentary: A court document that officially names the executor.
- Small Estate Affidavit: A simplified legal form that can be used for smaller estates in Colorado (details below).
Colorado Small Estate Affidavit — At a Glance
A Colorado Small Estate Affidavit may allow heirs to collect and transfer a deceased person’s personal property without going through the full probate process.
For more information and step-by-step instructions, visit the Colorado Judicial Branch resources below:
Bereavement – When a Member Passes Away - AACU Bereavement FAQs
Joint owners typically retain access to the AACU account, though it will still be reviewed and may require updates to the ownership records on file. Review Account Resources for other account management tools during this process.
A member service representative will review any outstanding loans, and loan protection like credit life insurance may apply if the member had it. Remaining balances become the responsibility of the estate. Review Payment Assistance if the estate needs help managing payments.
Online access to a deceased AACU member's account is restricted once AACU is notified of a passing, until proper documentation is reviewed and approved by the Administration Support Team. Check your eligibility if you're a beneficiary considering your own membership.
You don't need to visit a branch in person. Documents can be mailed, securely uploaded, or faxed, and a member service representative will work with you remotely throughout the process. Review Members Who Move if you're also managing your own account from out of state.
Timelines vary based on documentation and estate complexity. Simple cases may settle within a few business days of complete submission, while estates involving probate can take considerably longer.