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We love talking to members! Call us during regular business hours and we'll be happy to help!

719.593.8600 | 800.223.1983

Regular Business Hours:
Monday, Tuesday, Thursday, Friday: 9:00 am - 5:00 pm
Wednesday: 10:00 am -  5:00 pm
Saturday: 9:00 am - noon
Sunday: Closed 

Holiday Closures 


New Year's Day 
January 1

Martin Luther King, Jr. Day
January 15

President's Day
February 19

Memorial Day
May 27

June 19

Independence Day
July 4

Labor Day
September 2

Columbus Day
October 14

Veteran's Day
November 11

Thanksgiving Day
November 28

*Black Friday
November 29

Christmas Day
December 25

*Holiday hours for Air Force Academy and Harrison branches only



In Person

If you prefer to talk to someone in person, stop by any of our branch locations and we'll be ready to answer your questions! We do what's right, not what is easy.

Branch Locations



Schedule An Appointment

Life gets busy, we get it! You can schedule an appointment with a Financial Coach, Financial Advisor, Mortgage Mentor, and more to ensure all your banking needs are met! 

Schedule Now




Positive Stories Welcome Here

We love feedback, but our favorite is the positive kind! No matter how we served you, if we put a smile on your face - tell us about it! 

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Email Us

This form is for general inquiries only.

Please do not include information such as account numbers, PIN numbers, Social Security Numbers, or other sensitive information.

You will receive a response within 2 business days.

For immediate assistance, please call 719.593.8600 or 800.223.1983. 



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Have a Complaint?

Your happiness is important to us and we take complaints seriously. We will investigate and resolve any and all complaints in a timely manner. There are several ways you can submit a complaint, click on the link below for details.

Learn How to Submit a Consumer Complaint



Important Numbers


Debit Card Service Numbers  

Please call as soon as possible to report a lost or stolen debit card, to dispute a charge, or to report fraud.

Lost or Stolen


After Business Hours
International Cardholders


Report Fraud


After Business Hours
International Cardholders

Change PIN


After Business Hours
International Cardholder

Dispute a Charge


After Business Hours



Credit Card Service Numbers & Resources 1

Please call as soon as possible to report a lost or stolen credit card.

Report Card as Lost or Stolen - Cardmember Service

For questions about your account or to report a Lost or Stolen Credit Card, call 24-Hour Cardmember Service at 800.558.3424.
Please note: Lost or stolen credit cards cannot be reported on

Technical Support

Call 877.334.0460 for any of the following concerns or technical issues:

  • Internet browser configuration
  • Technical support
  • Issues with online account access


Credit Card Payments

Send a Payment 
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408

Send an Overnight Payment 
Cardmember Service
824 N 11th Street
St. Louis, MO 63101-1016




Business Debit Mastercard® Disputes

In the event you have an unauthorized transaction on your Business Debit Mastercard, call us as soon as possible to dispute a charge

After Business Hours




1 The creditor and issuer of these Credit Cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc.

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